All sales are final

Once you've received your account credentials, the purchase is complete and the transaction is non-refundable.

Verified Stake.com accounts are a digital product. The moment we send the email containing your Stake email, email-inbox password, and Stake.com password, the asset has effectively been transferred to you. We cannot "un-send" the credentials or revoke knowledge of them, which is why our policy is the same as every other digital-goods seller: all sales are final.

When you DO get a free replacement

If the credentials we delivered don't work on first login, contact us immediately. Specifically:

  • The Stake.com password is rejected and the email-inbox password is also rejected.
  • The account was already verified at a different tier than what you purchased.
  • The account had been pre-emptively locked by Stake.com between our verification and your delivery.

In any of these cases we treat it as a delivery failure, not a buyer-side issue, and send you a free replacement at the same tier. See the Warranty Policy for the full process.

What does NOT qualify for a refund or replacement

  • You changed your mind. Once credentials have been emailed, the sale is final.
  • You logged in but didn't like the account. All accounts are exactly as described on the product page — Level 2, 3, or 4 verified, with the features listed.
  • You logged in and lost the credentials. Once we've delivered, it's your responsibility to secure them.
  • You got the account banned through your own actions. Covered by the warranty policy only if the ban was not your fault.
  • You picked the wrong tier. If you bought Level 2 and want Level 4 instead, contact us — we can credit the original purchase against an upgrade, but cannot refund.
  • Stake.com is unavailable in your country at the time you log in. This is outside our control — we recommend using a VPN per Stake's terms.

Failed payments & expired invoices

If you started an order but the OxaPay invoice expired before you paid, no charge has been taken — the invoice simply lapses. No refund is needed because nothing was transferred to us.

If you paid too little (more than 2.5% under the invoice amount), OxaPay automatically refunds the partial payment to the wallet you sent from. We don't deliver an account for an underpaid invoice.

If you paid too much, contact support — we'll refund the excess back to your wallet manually.

How to claim a delivery-failure replacement

  1. Contact us within 24 hours of delivery via Discord jstradezz or Telegram @WorthSportsBet.
  2. Include your order reference (SS-XXXX-XXXX).
  3. Describe what happened — which step failed (Stake.com login? email login?) and what error you got.
  4. We verify the failure on our side and either issue a replacement or, if no replacement is feasible, refund to a crypto wallet you specify.

Chargebacks

Attempting a chargeback on a delivered order — where technically possible — permanently voids your warranty and the original account. Always contact us first; we'll work with you.

Disputes

If you disagree with a refund decision, escalate via Discord or Telegram and ask to speak with a senior support member. Most edge cases are resolved by simply having a second person review them.

Related policies

  • Terms of Service — the broader agreement governing every purchase.
  • Warranty Policy — the lifetime replacement guarantee for accounts that fail after working initially.
  • Privacy Policy — what data we hold to process refund and warranty claims.